Greylock Federal takes your privacy and security seriously and employs the latest in security and encryption technology to ensure the integrity of your personal information. But we also understand that the best line of defense against fraud begins with you.

To protect our members from ID Theft, Greylock does perform in-branch license scanning and digital signature capture. This helps Greylock representatives identify our members before account transactions are conducted. If you have not yet had your license scanned and/or digital signature captured, please visit one of our branch locations today.

If you feel that you have received a fraudulent e-mail purportedly from NCUA, please forward the entire e-mail message to Phishing@ncua.gov.

Additionally, you can file formal complaints concerning any suspected fraudulent e-mail with the Internet Fraud Complaint Center (IFCC) at www.ic3.gov. The IFCC is a partnership between the Federal Bureau of Investigation (FBI) and the National White Collar Crime Center.

Concerns About Your VISA Credit or Debit Card?

Greylock Federal has partnered with a security service called Falcon to help Greylock and its VISA processor, Certegy, protect your VISA credit and debit card accounts against fraud. Falcon, a fraud detection product developed by Fair Isaac Software, Inc., uses individual cardholder, transaction, and merchant data to detect a wide range of credit and debit card fraud.

Upon receiving VISA card reports from Falcon, Certegy staff reviews each account and attempts to make contact with the cardholder/member to verify questionnable transactions. If the cardholder is contacted and it is confirmed that the activity is fraudulent, the account will be blocked as ‘Lost/Stolen.’ If Certegy is unable to reach the cardholder/member, faxes are then sent to Greyock for further follow up.

Falcon services may be reached by calling:

VISA Credit Card Security (Falcon) - 1(800) 437-9392

VISA Check Card (Debit Card) Security (Falcon) - 1(800) 890-5097

If you receive a call from Falcon, your caller ID should reflect one of these two numbers.

For additional information about Falcon or to verify a call from Falcon, please call Greylock at (413) 236-4000

What To Do About A Lost Or Stolen VISA Credit Or Debit Card

Did you lose your VISA credit or debit card...or worse yet, have it stolen? Then call either of our VISA hotlines below as soon as possible and let us know. We will disable your card as soon as we hear from you to prevent card access. Then simply call Greylock during the next business day to request a new card at (800)207-5555. Please be sure to specify debit or credit card when you speak to your Greylock representative.

VISA Credit Card - Lost or Stolen - 24 Hour Hotline: 1(866) 839-3485

VISA Check Card (Debit Card) Lost or Stolen - 24 Hour Hotline: 1(800) 543-5073

Lost or stolen checkbook? Call Greylock as soon as possible during regular business hours to let us know and we will take action to assist you with the closeout and replacement of your checking account. The toll free number is (800) 207-5555.

Stop by this page often to get the latest information on ways to protect yourself both online and in the real world. Greylock also offers to members a great educational resource called the ID Theft Coach. Click on the button following this paragraph to learn of ways to protect yourself across phone, Internet and mail delivery channels.

Another good resource is the LooksTooGoodToBeTrue.com website developed and maintained by a joint federal law enforcement and industry task force. Funding for the site has been provided by the United States Postal Inspection Service and the Federal Bureau of Investigation. Key partners include the National White Collar Crime Center, Monster.com, Target and members of the Merchants Risk Council.

Click on the links below to read more about some of the issues facing today's consumer. Links marked (.pdf) require Adobe Acrobat Reader for viewing.

9/25/08 - Fraudulent 'Survey' Email Sent to GFCU and non-GFCU Members
8/14/08 - Fraud Protection: What to do if you fall victim
8/13/08 - Fraudulent Email Sent to GFCU and non GFCU Members
8/12/08 - CUNA 'Rewards' Phishing Scam
08/11/08 - Greylock Card Activation Fraud Email Circulating
6/25/08- Hackers Indicted for Stealing Credit and Debit Card Numbers from National Restaurant Chain
06/11/08 - Don’t fall for economic stimulus scam
05/14/08 - Fraudulent Email Sent to GFCU and non GFCU Members
05/09/08 - FTC Warns Consumers About Potential Charity Scams
5/06/08- MAIA Cautions Consumers About Progressive Insurance Company Quotes
04/09/08 - CUs warned of cell phone scam
04/09/08 - Phisher uses CUNA, Wal-Mart 'breach' as bait
04/07/08 - Okemo Announces It Has Been Recent Target of Security Breach
03/21/08 - Hannaford Supermarket Breach
03/18/08 - Advance Fee Loan Scam
03/03/08 - Mortgage Letter Scam
02/28/08 - Tax Scam Alert
02/25/08 - Fraud Alert from NCUA
02/11/08 - Crooks use rebate checks to snare victims
01/28/08 - Scam alert: Bogus cell phone text messages
01/24/08 - HELOC Scam Spreads, CU Toll Now $6.5 Million
01/16/08 - Seventeen FIs targeted in high-dollar wiretapping scam
01/16/08 - ALERT: HELOC/WIRE TRANSFER SCAM
01/15/08 - Phone Scam
11/01/07 - CUNA Mutual warns of online wildfire scams
10/30/07 - CUNA shuts down new card-activation phish attempt
9/25/07 - IRS Warns Taxpayers of New E-mail Scams
6/27/07 - Phone Scam using Greylock Federal Credit Union's name
5/22/07 - 'Paid Training' Ad Scam
5/17/07 - E-Mail Survey Phishing Attempt
4/26/07 - Call-Forwarding Phishing Scam
4/18/07- NCUA Phishing Scam
3/20/07 - Greylock Federal Statement Issue Update
3/07/07- Latest NCUA Phishing Scam
2/9/07- Giving the Bounce to Counterfeit Check Scams
1/30/07- TJX (TJMaxx) Press Release-Credit Card Number Theft
12/11/2006 - ATM Pin Number Scam
11/16/2006 - Social Security Phishing Scam
11/7/06 - Social Security Administration News Release: Public Warned about E-mail Scam
10/25/2006 - IRS Scam
10/12/2006 - Jury Duty Scam
10/02/2006 - IC Federal Credit Union "Your Account Has Been Suspended" Phishing Scam
06/29/2006- MidAmerica Bank Phishing Scam
06/16/06 - Mail scam targeting elderly Dalton residents
06/15/06 - NCUA Media Advisory
06/08/06 - Realistic Phish Causes Flood of Calls
05/25/06 - Federal Trade Commission Topic: "Take Charge: Fighting Back Against Identity Theft"
05/25/06 - Latest Information on Veterans Affairs Data Security
05/25/06 - National Credit Union Administration (NCUA) Phishing Attempt
04/28/06 - 'NCUA' Phishing Attempt
04/18/06 - 'NCUA' phisher spoofs share insurance rule
01/27/06 - Phone Scam
01/27/06 - Don't Be an On-line Victim: How to Guard Against Internet Thieves and Electronic Scams
01/25/06 - New AccessOnline with Bill Payment Phishing Attempt
12/05/05 - Phishing attempt using references to CUNA and the NCUA
11/25/05 - New VISA Phish
09/22/05 - Verified by VIZA Phish
08/31/2005 - Screenscraper Phishing Virus
08/31/2005 - Phony Jury Duty Phone Scam
08/30/2005 - Local Phone Phishing Scam
06/24/05 - Exposed: Hidden fees on foreign credit card charges
06/24/05 -PayPal Phishing Attempt
05/17/05 -E-Bay Phishing Attempt
5/11/05 - CUNA Update - Phishing and Prevention.
04/28/05 - Phishing - fraudulent NCUA email.
03/25/05 - Phishing - with a monetary incentive.
01/31/05 - Example of a recent email phishing attempt against Bank North.
10/28/04 - The latest Internet Explorer security holes offer new ways for phishing scams to present realistic spoofs of financial web sites.
10/18/04 - Federal Trade Commission topic: "ID Theft: When Bad Things Happen to Your Good Name"
10/18/04 - Federal Trade Commission(FTC) Tips on "How Not To Get Hooked By A Phishing Scam"
09/28/04 - NCUA Warning Notice - Phishing (.pdf)
09/13/04 - Sample Fraud Letter - Santa Lucia Security Application (.pdf)
09/13/04 - Sample Fraud Letter - El-Gordo Lotteria S.A. (.pdf)
09/13/04 - Sample Fraud Letter - OPEC-West Africa (.pdf)
06/04/2004 - Preventing Account Fraud
06/04/04 - Preventing Identity Theft
05/28/04 - Phishing (E-mail fraud) - what is it and what can I do to protect myself?

*Links to Third-Party web sites are provided for member convenience only. The Greylock Federal Credit Union does not endorse nor support the content of third party links. The Credit Union is not responsible for the content of a third-party web site. By clicking on a third party link, you will leave the Credit Union web site. Privacy and security policies may differ from those practiced by the Credit Union. Greylock Federal Credit Union does not represent either the third party or the member if the two enter into a transaction.